sFTP
We support all connection models with platforms such as sTP for quick integration with our analytics system.
Cloud
Our system can connect to any cloud for extracting audio files. ( Azure, Google Cloud, AWS, IBM).
Platforms
Connection via API with the best-known call recording systems, facilitating integration.
Multi - Languages
Our STT Engine supports more than 92 languages, accents and linguistic variations by country or region.
Speakers
We have high-quality caller separation with a WER greater than 80% for monophonic phone calls.
Training
Our STT Engine was trained with more than 100K hours of call center calls. Sale, Retention, Customer Services among others.
Call Analysis
Our system analyzes all the available data of a call such as format, quality, number of words, call volumes per hour, number of calls answered by an agent and Average Operation Time.
Sentiment Analysis
We mix Computer Vision and Text Analytics techniques to identify the feelings and emotions of the speakers in a conversation around a specific entity or topic, qualifying the call according to the Mood.
Topic Analysis
By identifying the participants of the conversation we can determine the most important topics discussed in the conversation giving them correlation based on frequency of appearance or recurrence with other calls.
Sales Arguments
With the help of GPT models, our system extracts the sales arguments used by each salesperson, comparing them with the best arguments used in that call campaign.
Purchase Triggers
After extracting the sales arguments, identify the trigger words that influenced the client to accept the product, service or retention offered.
Sales Techniques
Our GPT module has a matrix of the most important telemarketing techniques comparing each call and delivering improvements to increase sales effectiveness.
Data Analyzed for Dashboards
Our system, after analyzing all the information, can generate flat files or connect with customer analytics dashboards.
Access to Custom Interface
We have our personalized interface of analyzed information with dashboards, KPIs and visualizations.
API connection
We have APIs for the delivery of all the analyzed data, from the text conversation, KPIs and Call Score to the GPT model with Insights ready to run.